Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. I am so sorry to hear of your problem. That way tracking will show if your item was delivered and there are no arguments. I would pay a higher price for an item on amazon than to be **bleep** over by ebay/paypal. Ask the buyer top check all bins and anywhere the item could have been tucked away and also check with their neighbours. read my post under jupiter1. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. You are viewing the PayPal Community Archives. I sold an item via royal mail first class signed for. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. About a week later the buyer says he hasnt recieved it. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. Steps to follow when your package shows delivered, but you’ve not received it. It shows a signature too. I really hope this isn't the case. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. Recently, I bought a brand new Samsung Galaxy S8 from ebay. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. On the 20th, the tracking said my package was delivered, but I never received anything. You'll be able to communicate with the seller and request for a refund through PayPal's platform. It is an expensive lesson to learn that paypal does not have your back. When a parcel is too large for your your mail slot, the postal carrier places the parcel into a single locked parcel box and then places the key into your locked mail slot, so that you are the only one with access. You also mention your appartment complex handles parces. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. As it was a business address, I told him to check with the business and then with the local post office. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. But there is no need to panic if you do encounter such a situation. Item Not Received – You bought something but didn’t receive it. If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! He said he was not working on the day it was scanned, so he doesnt know what happened exactly. If you let it go, there are many chances for "glitches" to happen and you will be the recipient of those glitches. I am in contact with the usps who have agreed that based on the photos and weight of the item, it could not have fit into the mailbox. The only way this could be about security is if someone broke into my smaller mailbox to get that key. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Here's how to confirm you've received an item: Click Activity at the top of the page. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. Items Not Received. I have since made a claim with eBay as I didn't receive the item. Same seller fraud. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. The post office informed him the item was delivered to the address. The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. I purchased an item ($215) and paid with Goods and Services. They never claimed it was and people need to read up on what it doesn't cover and not assume they're covered. How exactly is failure to perform job duties a scam. This content may be old or outdated. Learn more in Community Events. No parcel has been found. With communal access to boxes and appartment complex managing parcels, then that's where you need to investigate the security of your appartment management. All in all around $460-470. As I now understand you have your own USPS-provided locked mail slot. I just wanted to know if this usps mistake will be covered by paypal. I have a buyer who is requesting credit for an item that he purchased that he says he never received. Probably a few years ago now. The easiest way to resolve “item not received” requests is to provide tracking details showing the delivery address and delivery date of the item. An item actually placed in an individual locked parcel box would have only been available to the recipient with a key. If the answer is "no", then security is well covered and the missing parcel would more likely be a case of mis-delivery. I'm bemused. We are in the same boat, only we are out over $1,000.00. Im sorry, this is my first apartment and I have never exerienced a mailbox setup like this, so my terminology is all derived from reading these forums and other research. I was unaware and I assumed ebay/paypal would have customer service like amazon. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. Yes, technically you would be out of luck in terms of a PayPal dispute. So if the package service loses a item, how is it the sellers fault? I do not have a communal lock box, I have a single lock box that parcels are placed into and then the key is placed into our individual lock boxs, exactly as you described. I'm not sure what this has to do with security. Completely out of our control and my mission was to package and ship it. However, I honestly did not get the package. That's the way it works in our community where we have pedestal mail boxes. I asked a few neighbors if perhaps the key to the community lock box was placed in their mailbox by accident and it was not. ... tell them to open an Item Not Received Case so that eBay can track it. I am activly working with my local usps branch to locate this package. Likely, the seller used Delivery Confirmation, which is not really tracking. This is exaclty my problem. We paid them to lose it ? Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. As the buyer you are the one responsible for the research. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. Sorry, slip of the finger. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. I know that it is but natural to assume the worst, but it may not be the case at all. I shipped a package to a customer on 12/21. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises, nor will I be shopping on eBay again. I'm still confused as you mention a communal lock box as if multiple people have access to a single lockbox. Have a great day. Thank you for your help. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). Online tracking services prove the item was delivered. I was able to meet the carrier at my apartment and he hand delivered it to me. 2) Somebody stole the package from the mailbox or doorstep. In the event that I just never get my package, what can I do? (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) I'm currently following up with DHL. But there is no need to panic if you do encounter such a situation. I ordered a OnePlus 3T and some accessories last week. He then said he will open a claim and I received an automated message from Amazon about … I will keepy my paypal account because I've had it for years with 100% verification and reputation, but my confidence in this payment platform is shaken. ***Not all purchases require receipt confirmation. Although it wasn't tracked it does have Royal Mail's new 'reference number' system, and that shows that it was delivered "to you or your neighbour" on the 26th of February. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. I have made many high dollar purchases via paypal/ebay. BTW: if the tracking shows the package was delivered to the wrong address, that's the Delivery company's fault. I bought something on eBay like 3 weeks ago. By browsing this website, you consent to the use of cookies. It’s always a good idea to check no matter what. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. The terms are not that hard to find. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. It is never, ever the buyers fault and if someone needs to take a loss between the buyer and seller, of course its the seller! "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods.". You are responsible for security of mail at your delivery point; that is the responsibility of the seller nor responsibility of the postal service. Re: Tracking status shows delivered but item was not received. The reason for the comments was that your description of delivery point was confusing as you mentioned a community and someone else managing mail. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I will visit the post office as soon as it opens tomorrow to inqure further. Click Confirm receipt. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. Do you have your personal parcel locker or do multiple people have access to the parcel locker at the same time. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). if you lose,file chargeback as Sharpie suggested and Paypal/Ebay will have t o pick up the loss as it qualifies for seller protection. Item not received- tracking says delivered, Re: Item not received- tracking says delivered. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. I know that it is but natural to assume the worst, but it may not be the case at all. ... tell them to open an Item Not Received Case so that eBay can track it. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). tracking shows item delivered but we have never received the item. Do I have a case here? Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. Im sorry you lost 1000 dollars. Seller Protection doesn’t cover buyer claims for items received that are ‘Significantly Not As Described (SNAD)’; in other words, what the buyer received doesn’t match what they ordered. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. I know this is a common question and I have found many questions that have solutions, but for my own peace of mind I must ask it again, so I apologize in advance. The "protection" is a thin veil at best. I am so sorry to hear of your problem. Click Yes to confirm that you received the order. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. eBay/PayPal item not received but usps says delivered? If it was delivered over a month ago as stated, then 30 day has expired. Another way is to file a complaint at USPS.com; it will go to the local PO for investigation. PayPal does not cover USPS mistakes. Does your appartment office handle parcels? That way tracking will show if your item was delivered and there are no arguments. Postings by buyers who find their item has apparently been delivered to them but which has not happened, are not uncommon, with the latest, the item was luckily found in a neighbour's garden seemingly signed for by the courier. I am sorry to say but some buyers, even though they have received an item, will still 'try it on' hoping the seller will make a blups and refund anyway without checking for a delivery signature. To be eligible for coverage, a transaction must meet a number of basic requirements, as well … If I end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. Find and click the original payment for the item. I lost 200, but now I know to never buy from ebay again. Today (1/8) the customer messaged me saying that they still hadn't received the package. Plus, the signature line on the "proof of delivery" was blank. This is exaclty my case. As I understand now, no one else at all is involved in your mail pickup. Standard shipping receipts only show that an item was shipped. The tracking on the item says that it was delivered. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. This item is not going to show any more delivered in 2 days. You can do this in eBay's Resolution Center or the PayPal Resolution Center. I know that this is a usps goof. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. They are running an investigation now. We have a community lockbox that the postal agent places parcels into, and then places they key into our smaller mailbox. If the total sale is for $750 or more, obtain signature confirmation to confirm your customer received their order – the nominal expense is well worth it, plus it’s a PayPal … I occasionally had tracking for items displaying delivered but then the item was actually delivered the next day. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Re: Item not received- tracking says delivered Yes, technically you would be out of luck in terms of a PayPal dispute. This is when a buyer claims they never received the item they purchased. Again, you need to call and push through Peggy and get to someone that will close the case IN YOUR FAVOR. No manager has been in touch. A recent customer contacted me about not receiving an item. Below the small boxes are individual locked parcel boxes. Add it now if you haven't, and check that it is on the PayPal transaction. They won't tell you the actual address but they can say whether it was the same address. read my post under jupiter1. Key Facts. When the buyer pays for something he or she should receive it- PERIOD. That’s not actually correct. What is the best way to proceed with this? I'm really disappointed in royal mail. You supply the card issuer your evidence from the PO that the address they used to ship was not the one you provided at checkout and the card company should cover your loss if they want to keep your custom. I appretiate your comment. Yes I deserve to take a loss of my item in addition to reimbursing you because you CLAIM you didn't receive a DELIVERED package. I am surprised that this is the stance of PayPal. I am extremely dissapointed in the position that paypal put me in. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. Significantly Not As Described (SNAD). If it was delivered over a month ago as stated, then 30 day has expired. Why is that folks know the terms of other payment processors and not PayPal? Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). From my research it seems like I would be out of luck, as the tracking says delivered and to my city and zip. The buyer is not "responsible for security" as you accused me of. 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